Forced to pay?
Yesterday we received a bill from MERALCO....it was not a regular electric bill....I already received the regular bill a week ago..this bill says....
"Dear Valued Customer,
Based on the comparison made between your bill deposit and average monthly bills for the past 12 months, your bill deposit has been determined insufficient. You will be required to pay an additional deposit.
To
Yesterday we received a bill from MERALCO....it was not a regular electric bill....I already received the regular bill a week ago..this bill says....
"Dear Valued Customer,
Based on the comparison made between your bill deposit and average monthly bills for the past 12 months, your bill deposit has been determined insufficient. You will be required to pay an additional deposit.
To
settle the insufficient deposit amount, please present this
Notification letter along with the necessary payment at your nearest
Meralco Business Center within 30 calendar days. Otherwise, we will be
constrained, much to our regret, to disconnect your service without
further notice.
Thank you very much for the opportunity to be of service.
MERALCO"
This new extra bill is more than 17,000. Our regular electric bill is ranges form 17-19,000 pesos. So this month I have to pay an amount close to 34,000...and I don't even understand what the other 17,000 is for.
So I called MERALCO, and this was the response that I got..."we had to update our systems and we found out that your deposits for one year were insufficient."
Then I replied, that "I just pay my bill religiously every month, I don't know anything about these deposits.we were nver informed about such things."
Then the guy from MERALCO says..."Well, you don't have a choice, you have to pay before 30 days or your electricity will be cut-off."
Then I said, "It was not our fault, we just pay the bills you send us."
He says, "Sorry, it's nobody's fault, but if you don't pay, then suffer the consequences."
There was nothing more I could say, I just kept repeating that I pay my bills religiously, and that if they had made omissions, it wasn't my fault, and that they cannot just surprise me now and tell me that I have to pay more than 17,000 pesos aside from my regular electric bill.
How can this happen? Is this even lawful?
Can we just allow them to do this to us?
Can they just surprise us like this?
Why does the government allow this?
Isn't there anything we can do?
Thank you very much for the opportunity to be of service.
MERALCO"
This new extra bill is more than 17,000. Our regular electric bill is ranges form 17-19,000 pesos. So this month I have to pay an amount close to 34,000...and I don't even understand what the other 17,000 is for.
So I called MERALCO, and this was the response that I got..."we had to update our systems and we found out that your deposits for one year were insufficient."
Then I replied, that "I just pay my bill religiously every month, I don't know anything about these deposits.we were nver informed about such things."
Then the guy from MERALCO says..."Well, you don't have a choice, you have to pay before 30 days or your electricity will be cut-off."
Then I said, "It was not our fault, we just pay the bills you send us."
He says, "Sorry, it's nobody's fault, but if you don't pay, then suffer the consequences."
There was nothing more I could say, I just kept repeating that I pay my bills religiously, and that if they had made omissions, it wasn't my fault, and that they cannot just surprise me now and tell me that I have to pay more than 17,000 pesos aside from my regular electric bill.
How can this happen? Is this even lawful?
Can we just allow them to do this to us?
Can they just surprise us like this?
Why does the government allow this?
Isn't there anything we can do?
Didn't they just refer to me as a valued customer?
Is this how they treat valued customers?
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